“I don’t usually let sales people through the door of the garage but on this particular occasion I couldn’t be more pleased that Andy, my Digital Manager came in. Book My Garage have given us a great new website that is so easy for both us and the customers to use and takes instant online bookings. I’ve always been sceptical and thought people don’t want to book online and they’d rather talk to us directly, but I cannot believe the difference this new website has made.
As well as looking after my Facebook page and posting every day they also actively look for more new customers in the local area of my garage, something which I don’t unfortunately have the time to do myself. We used to get 1 or 2 email enquiries a week. Since we’ve had the new site in February 2017 we have received over 500 online bookings which is fantastic!!”
“I have been using a 3rd party company to bring in extra work to the garage for the last couple of years. This wasn’t ideal as I was paying them a large commission based on the price of the work and I never actually got to keep the customer for my own benefit
Andy approached me in December 2016 and offered an alternative whereby he would look after ME as an individual garage and provide work based on MY prices and MY lead times and I will keep the customer as my own moving forward. There was so many benefits to this I saw the value immediately. The customer pays me direct and they’re prompted to leave feedback. I’ve had loads of new customers book into the garage with the new website and booking tool and customers love how easy it is
I’ve been really pleased with how everything’s gone and I have now increased my monthly spend with Book My Garage to reach more local customers as I want to grow my own customer base and eventually no longer use the 3rd party””
“I have been using ‘Book My Garage.com’ for the past 5 months. Initially, I tested the water with Book My Garage by agreeing to receive jobs on a pay as you go basis. This worked well and was far better that the experience of using the other online organisations due to the fact that the only jobs referred to me were prospective customers who had already chosen to have work done at my garage on the Book My Garage website.
As these first referrals had worked well, I decided to move to the next level of paying a quarterly fee up front for work referrals plus the inclusion of an online booking tool on my existing website. The amount of work generated by this method has increased month on month so I am very happy. Also, The personal support I’ve received from the staff at the organisation has been excellent.”
“My website has been live for 11 days now and I can proudly say that it has surpassed all of our expectations. We have already taken 12 bookings directly through the site and 2 telephone calls to book in. Of these 14 people, 11 are new customers and 3 are existing customers that booked out of hours/at the weekend. This has so far generated over £1500 worth of work and even more surprisingly the combination bookings of service and MOT is about 90%. Long may this continue. I have Facebook advertising with various promotions including the free MOT checker which customers seem to love too.
I am looking forward now to expanding the business and taking on more technicians to deal with the increased workload. Any potential new Book My Garage customers should have no doubt that this is the way forward. This has seriously opened my eyes to the future”
“Book My Garage staff are very helpful and they even showed me how to add a booking service to my Facebook page as well as my website. Bookings started coming in quickly, and the customers have been great and have posted positive feedback, which also gets posted on my Twitter account! This is incredible value and a must for any modern day independent garage”
“We got two bookings immediately after the booking tool was added to our website, both major services. Our customers think we’re really digitally savvy which make us look good too! We change the lead time and the prices ourselves to fit our business needs. So far a valuable service from Book My Garage”
“We are seeing that this is a great way of demonstrating the value we can provide to motorists in our area. We have had bookings from motorists who we would probably not have seen otherwise, but who have selected us based on our quality, additional services and value”