We don't provide just bookings, these are new customers for you to own – you’ll invoice them directly and can market to them, forming relationships with them and retaining them for years to come.
The drivers booking on BookMyGarage are not looking for the lowest price, but good value – a garage with a good reputation that provides a great customer experience that they can form a lasting relationship with. You set your own pricing and availability in advance.
We don’t provide leads or quote requests - you'll get actual bookings from drivers who have chosen your garage from the local competition!
Complete and submit the form above and a member of our garage services team will carry out an initial set up and approval process.
Once set up, you will receive an email with your login details so you can customise your garage listing, followed up by a friendly, phone call to talk you through our system.
When a customer has made a booking, the details go straight to your email inbox and to your phone via text. You will then need to contact the customer to confirm/amend the booking.
If you're a new garage on our directory, you will need to confirm that you have contacted the customer, so we know you have received the booking successfully.
After the appointment, the customer will pay you directly based on the price that you've set on BookMyGarage, subject to any extra costs for additional work identified by your technician and pre-agreed with the customer. Shortly after the completed booking, customers are asked to offer a review. They will rate you on value, quality, helpfulness and communication and also comment on their experience.
“We're seeing that this is a great way of demonstrating the value we can provide to motorists in our area. We have had bookings from motorists who we would probably not have seen otherwise, but who have selected us based on our quality, additional services and value”
- Paul Cliff, AutoSafety centre, Widnes
Keep your pricing up to date at all times and always honour the price that the customer has booked. If your prices have changed since the booking was made, charge the rate that is listed on the customer’s booking.
Don’t leave your customers in the dark – contact them before the appointment date to confirm their details and timings. This will allow you to understand any specific requirements and will put their mind at ease.
Keep on top of all bookings that you receive and ensure they are added to your diary. When a customer arrives, make sure you’re expecting them. Keep your lead times updated in busy times to avoid letting customers down.
Any additional costs or required repairs beyond the initial booking must be discussed and approved by the customer before proceeding. Clear and transparent communication with your customers is key.