Frequently Asked Questions

If there are any questions left unanswered, please ask your digital manager or email us on or call the office on 033040 04439 to speak with someone.

Online booking tool

The Book My Garage booking tool gives your customers the freedom to book online 24/7 even when you're closed. It will display your current prices and lead times set by you. It can be added to your existing site and Facebook page.
The booking widget costs £30 per month. No additional charges for VRM look ups. Your first 6 bookings per month are free of charge. Any additional bookings after that is charged at £1.50 + VAT each.
We use the prices that you have on Book My You have the ability to log in using your email address and password provided. This allows you to change all aspects of your services through Any changes you make works in real time and changes all the sites giving you a one change for all function.
When a customer books via your own site you will be sent an e-mail and a text message confirming the booking. Also your Garage Account Manager will call you with the first few making sure everything is working fine and that you have all the details needed.
Absolutely. Adding the booking tool to your current website can easily and quickly be done. You will be provided with your unique HTML code for the booking tool and there are many ways this can be added to your website:
  • Simply copying and pasting the HTML code to the desired location on your website.
  • Passing the code to your website developer or provider and request for them to add the booking tool.
  • Provide us with your website details and we can help you add the booking tool free of charge.
Don't hesitate to get in touch if you're having trouble getting the booking tool on your website.

Social Media Services

No. We only require admin access to your Facebook page in order to provide our services. We will supply you with a guide on how to provide us with this access.
Yes we can. We will set up a Facebook page using your garage branding and details. You will charged a one-off fee of £5 per Facebook page set up.
A Facebook profile is a private personal account on Facebook which allows you to add and communicate with friends and family. A Facebook page is a business account that represents the garage publicly.
Facebook pages, unlike Facebook profiles, allow us/you to quickly build a following of new potential customers. Profiles force you to send a friend request before you can make connection, which can be problematic as people are hesitant to hit ‘accept’ if they don’t already know you. Pages, on the other hand, only require a “like” to start that relationship with a customer.
You will need a personal Facebook profile in order to access the page. Get in touch with us if you require access to your Facebook page and we can set this up for you.
We are unable to provide social content that is completely personalised for your garage. The social content will be different from your competitor garages if you make us aware of this.
The social content we post on your Facebook page will not interfere with the content you post yourself. If you require access to your Facebook page to create your own content, get in touch with us.


The website build initially takes 10-14 working days. We will then ask for your feedback, depending on the changes you request this could take a further 5-7 working days. There will also be additional time to allow for domain transfer or set up.
This is not necessary. Our content manger will make sure your content is original and specific to your garage. We will also ensure there is strong key words throughout to improve search engine optimisation - allowing you to be found easily on Google.
We are happy to use any photos of your garage on your website and this does help to provide a unique appearence. This is not completely necessary since we have access to a variety of stock images that can be used instead.
The simplest way would be to tell your customers - they may not know you have a website! Alternatively, you could try a Facebook website clicks campaign to help boost the visitors to your site and increase your bookings. To find out more about this have a look at our target advertising page.
The reviews that your garage has received through the Book My Garage website will be fed through your feedback widget and displayed to your visitors.
We are happy to create a bespoke logo for your garage for a one off fee of £50. The logo will be created from your specifications.

View my Auto

Your demo of View my Auto will be set up within 24 hours from when you send a request. Once you are happy to go ahead, View my Auto will be ready to use as soon as payments and contracts have been received.
The fee you are quoted will be the price you pay for 5 mechanics to use the application. If you want more mechanics to use View my Auto, you will be charged extra for this. There is no additional cost for equipment.
We are happy to talk you through using the application. The best way to learn how to use it is to experiment yourself. We are in the progress of setting up training videos to provide tips on how to get the most out of the application.
You get a full back office portal allowing you to see the:
  • Date and time the video was created
  • Mechanics name who took the video
  • Link to the secure domain that the video is being shown
  • Date and time stamp of when the video was watched
  • Capture of mobile number and e-mail address entered
  • Acceptance of work request if added into the video
Do you provide collection and delivery? Take a quick video on your phone before taking the car. We speak with garages every day and have been amazed by how many cases our garages have had of consumers indicating that scratches and scuffs were not there before the garage took the car. Quick walk round video allows you to record the car and send the video direct to the customer.

Car is now ready for collection. Speaking with mechanics, this sometimes can take a long time to get through to the customers. A quick 10 second video showing the customers car and stating that their car is now ready for collection allows you to speed up your process. Also delivers some great customer service to your customers and gives them your bespoke landing page allowing them just 1 click to call if they need to speak with you.

Send all your customers a marketing e-mail. Video the offer you want to promote or just wish them a Merry Christmas. Record the video and from the back office you have a unique url of your video. This allows you to send the video to multiple e-mail address with all your customers viewing it within your own bespoke template.
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