Why SecretService™?
Fully Managed, Real Time Reporting
All SecretService™ Partners are assigned a management team to maximise the opportunity. On a monthly and quarterly basis, the results are analysed and presented and give insights on retention, acquisition, performance and more.
The full, real-time, analysis and reporting suite will give you the information to fully understand and present detail on:
Overall booking volumes by site, division or group
Conversion rates from traffic through your booking tools into bookings
Booked & final invoice values
Attendance
Car brands booked and vehicle ages
Service types & VRM look-ups
Retained vs Conquest business
Daily, Monthly, Quarterly and Campaign ROI dashboard
This analysis incudes an early warning system which measures KPIs and trends, and sends alerts to key personnel where KPIs are not met or actions, training or support are needed to maintain or enhance the performance of your campaigns.
Request a Free Consultationof motorists with 3 & 4 year old vehicles are online price matching1.
of motorists were using fastfits/independents, before returning to the dealership via SecretService™3.
of motorists would've gone to a non-franchise garage if SecretService™ wasn't used3.
of motorists who used SecretService™ had a happy or very happy experience3.
1 SMMT 2 McKinsey 03/17 3 BookMyGarage 2018
Julian Bawdon, Director, Baylis Group.
We specifically wanted to attract more ‘All makes and models’ servicing into our 8 workshops. The result of the campaign to date achieved just that, but also exceeded our expectations in that over 90% of the 1200 odd bookings so far have been conquest customers. It keeps our workshops busy whilst also returning profit. There’s no hassle, just new customers every day. I’ve recommended SecretService to other Vauxhall dealerships who have also seen the benefits of growing their share of local aftersales in this way.
Richard Martin, Finance Director, Johnsons Cars.
Having recently conducted a successful and profitable pilot with SecretService, Johnsons Cars will now be rolling this innovative product out across the group.
The programme fits strategically within our core service operations and we look forward to strengthening our relationship with Karen and the SecretService team moving forward.
