How will SecretService™ Intelligence benefit your franchise?
Hit retention targets
Retaining your customers is not easy when you may see them less than once a year. Intelligence has been created to ensure you are alerted when your customers start to research servicing. MOTs or repair work at other garages.
Showing that you are ‘on-the-ball’ and care about your customers and their vehicles is a great way to improve your CSI score, especially when you can encourage them back to your franchise with an offer tailored just for them.
Rather than being unaware of when your customers are likely to migrate, Intelligence can highlight when to re-engage them and ensure the revenue generated from work they require is kept within your franchise.
How does SecretService™ Intelligence work?
Intelligence has been adjudged GDPR Compliant by the ICO as no personal or sensitive data is ever exchanged.
“Getting the Intelligence to know which of our customers is about to leave us, so we can stop them before they do, IS SO POWERFUL…. We can’t get that anywhere else”
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Fully managed, real time reporting, providing proof of return on investment.